Highlights
Dealing with contrary people is sometimes unavoidable, so learn how to navigate this necessity more skillfully
Understanding motivations helps you to figure out better actions to simplify the life of your relationship
Objectives
- Identifying the nature of the problem
- Integrating techniques for managing difficult interactions
- Appreciation for being appropriately assertive
Learning Tools
- Analysis of hypothetical and real-life interaction scenarios
- Role plays, simulations, improvisation
- Self-examination, peer/trainer feedback
- Problem-solving challenges, discussion
- Video clips
Take-aways
- Ability to see the big picture and know when to step back
- Tools to stay alert and calm under stress
- Increased confidence in your abilities to deal with challenging interactions
Prerequisite
- Highly recommended: The Art of Useful Feedback; An Aura of Confidence
Seminar Essentials
Acknowledging the nature of the difficulty
- Identifying your own and others' beliefs and assumptions about conflict
- Understanding the problem(s) different types of conflict can cause and potential ramifications
- Identifying impulsive vs. calculated personalities
Drawing on your interpersonal skills
- Using—or learning—emotional intelligence to diffuse tension
- Making an effort to understand others' values and expectations using empathy
- Evaluating how your relationships progress over time
- Practicing active listening and empathy
From conflict to cooperation
- Working around roadblocks toward more effective resolution of problems
- Learning to discern among and make use of the proper channels and means of communication
- Holding your ground: when it pays to show determination and stand up to someone