Highlights
Active listening improves your ability to give useful feedback
Relevant feedback improve team performance and your relationships
Objectives
- Improved feedback style that can enhance collaboration and relationships
- Ability to establish concrete, productive communication and working conditions with one's team
Learning Tools
- Role plays, simulations, improvisation
- Self-examination, peer/trainer feedback
- Filmed sessions for on-the-spot debriefing and later reference
Take-aways
- Appreciation for the difference between unloading feelings and offering useful feedback
- Tools and checklist for future use
Prerequisite
Seminar Essentials
Cultivating active listening skills
- Enriching your understanding of situations and your interactions through real concentration
- Tuning in to the unspoken messages in an exchange
- Enhancing your leadership or management skills via improved understanding of what's at stake
Giving feedback to enhance your team’s performance
- Adopting a timely delivery strategy with your feedback
- The importance of giving positive as well as negative feedback—and in what quantity
- Adopting a factual assessment style rather than offering judgment
- Simplifying your message and verifying its reception
Feedback and the larger picture
- Diagnosing and resolving larger issues behind perceived problems
- Enhancing cooperation in the broader context of your company