Highlights
Recognizing and acting on danger signs before things go too far helps all stakeholders
Constructive conflict can drive your team toward excellence
Objectives
- Ability to recognize and limit the impact of destructive conflict
- Increased skill at identifying and encouraging productive conflict
Learning Tools
- Examination and discussion of real-life scenarios
- Role plays, simulations, improvisation
- Self-examination, peer/trainer feedback
- Filmed sessions for on-the-spot debriefing and later reference
Take-aways
- Ability to categorize and manage conflict styles and sources of conflict
- Tools and checklist for future use
Prerequisite
Seminar Essentials
Understanding conflict types and styles
- Understanding different sources of conflict
- When culture enters the arena: dealing with unfamiliar variables with consideration and sensitivity
- Recognizing and understanding your own and others’ style of engaging in conflict
Enhancing your conflict management capabilities
- Understanding the diverse and dire consequences of destructive conflict on your team and your company
- Minimizing the potential for destructive conflict in order to preserve team integrity
- dealing with emotions and values
- establishing protocol
Encouraging creative and constructive conflict
- Identifying and appreciating conflict that drives your team toward excellence
- Setting up ground rules in order to encourage different ideas respecting others' feelings and personal values