Highlights
You can be the master of your Q&A sessions with the right techniques and practice
The psychology is just as important as the factual planning and preparation
Objectives
- Enhanced capacity to field questions with skill and composure
- Appreciation for a well thought out strategy
Learning Tools
- Examination and discussion of sample sessions
- Live practice, simulations, improvisation
- Self-examination, peer/trainer feedback
- Filmed sessions for on-the-spot debriefing and later reference
Take-aways
- Enhanced ability to master self-presentation
- Tools and checklist for future use
Prerequisite
- Ground Zero: Drafting Your Presentation or presentation slides approved by EPS
- Highly recommended: Storytelling: Creating an Emotional Bond; Making an Ally of Your Audience; Collaborating with an International Team
Seminar Essentials
Preparing for your Q&A session
- Doing your research on your prospective audience
- Figuring out beforehand who known question-askers will be and what types of information they generally look for
- Predicting expectations, questions, and objections
- Strategizing an approach
Preparing yourself psychologically
- Understanding the different types of personalities and motivations behind the questions
- How to psych yourself into the right mindset so you can field questions with confidence
Professional tips, tricks, and techniques
- Managing your emotions and body language signals
- Examining the different categories of problematic questions
- Dealing with outright “hecklers”
- Maintaining control of your Q&A session so that it doesn’t run away from you