Highlights
Giving useful and measurable feedback can significantly improve your impact and the quality of your relationships
Using impartial criteria can help to keep emotion out of the equation
Objectives
- An appreciation of the differences between constructive feedback and gratuitous or personal criticism
- Employing feedback best practices for more productive relationships
Learning Tools
- Role plays, simulations, improvisation
- Self-examination, peer/trainer feedback
- Games, challenges
- Discussion, exchange
Take-aways
- Tools and guidelines for giving more useful, measurable feedback
- Criteria for requesting more concrete feedback from others
- Techniques for separating emotion from feedback
Prerequisite
- Highly recommended: Dealing with Difficult People; Overcoming Procrastination
Seminar Essentials
Active listening
- Using appropriate voice signals to indicate your engagement
- Questioning techniques to ensure comprehension
- Ensuring that your body language and eye contact demonstrate your engagement in the conversation
- Developing the facility of being entirely present in your interactions with others
Feedback vs. criticism
- Separating strong emotion from the feedback you give
- Taking note of the factual details and learning to include them in your feedback
- Giving measurable suggestions to others for how they can improve
- Giving measurable feedback to others about what they have done well
The usefulness of impartial precision
- Understanding and using impartial criteria when giving feedback
- Improving professional and personal relationships